Essential Duties and Responsibilities

  • Schedule and conduct training calls with Direct Sales and Partner customers to determine implementation and reports requirements
  • Verify data set up, data groups, and payer groups in customer accounts prior to training session
  • Set up TITAN 2.0 reports in customer accounts based upon the agreed upon setup
  • Schedule follow up calls with customers to determine additional training needs
  • Respond to customers on training related questions
  • Perform any other tasks as assigned by the VP of Client Services and Direct Sales and the Director of Training and Retention

Required Experience and Skills

  • Bachelor’s Degree from an accredited College or University is preferred
  • Strong personal computer skills, including proficiency in Microsoft (e.g. Word, Outlook, Excel, Power Point) and Internet Applications (e.g. Explorer, Google Chrome, etc.)
  • 1-4 years Previous experience in customer support is preferred
  • Previous SaaS or Healthcare experience preferred
  • Previous experience with Adobe Captivate or Flash is preferred
  • Ability to travel <10%, as needed
  • Very strong Project management, interpersonal, organization, time management, research skills
  • Strong detail, customer, and results orientation
  • Ability to organize own work and work as a team, set priorities, meet deadlines, and strong follow up with minimal direction.
  • Ability to communicate (verbally and in writing) and resolve conflict in a professional manner
  • Ability to multi-task and persistently monitor issues until they are resolved
  • Ability to meet and proposed and scheduled timelines for training

Benefits

  • Competitive Salary
  • Health, Dental and Vision Insurance
  • Flexible Time Off
  • 401(k)

Company Overview
At RemitDATA, we believe 360-degree data transparency is the key to collaboration across the healthcare industry. It is our mission to create solutions that empower payers, providers and other healthcare services to better understand their business, enhance communications with counterparts, improve their business and focus on what really matters to them.

We are constantly looking to build our diverse team with talented individuals who can keep our mission alive and continue to drive the healthcare industry forward. If you have healthcare experience and are interested in joining our team, please send all inquiries to Careers@RemitDATA.com.

Interested Candidates
Please submit all inquiries to Careers@RemitDATA.com. For more information about us, visit RemitDATA.com or follow us on Twitter, LinkedIn and Facebook.